The owners of certain content might require that it has protection against unauthorized use or copying. This can occasionally cause issues with playback, especially on certain projection systems and older web browsers.
Most smart TV devices manufactured after 2016 should be compatible with DRM. All major browsers such as Safari, Chrome, Microsoft Edge, and Firefox should work as well.
We can confirm that DRM-protected content will not work on the following:
- Desktop browsers: Chrome 74 and older and Firefox 57 and older
- Amazon Fire TV Gen 1. However, newer models may still encounter HDCP incompatibility issues (more below)
- Linux systems
- Mirroring or viewing via an HDMI cable from one device to another.
HDCP is like a digital handshake that makes sure you're not trying to plug your laptop into a recorder. You know who you are.
Older TVs, VGA cables, and some older DVI or HDMI cables may have issues with HDCP.
If you're running into playback issues when connected to an external monitor, try the following steps:
- Close and re-launch the app or page.
- Sign out and back into the app or page.
- Try a different HDMI cable
- Remove any splitters that might be in your cabling setup
- Try watching directly from the web on your laptop or mobile device.